Whistleblower

An insider who describes what a company actually did.

A former employee can describe internal practice that no consumer could see - the script, the retention target, the calibration nobody performed.

Insider sources engaged as paid consultants are not clients, not class members, and never class representatives. Those roles are kept separate for good reason.

Related terms

• Class action - One lawsuit brought on behalf of everyone harmed the same way.
• Class representative - The named person who stands in for the whole class.
• Class certification - The court ruling that lets one case speak for everyone.
• Arbitration clause - Contract language sending disputes to a private forum instead of court.
• Class-action waiver - A term saying you may only bring a claim for yourself, never as a group.
• Unconscionability - A contract term so one-sided a court refuses to enforce it.
• Contract of adhesion - A take-it-or-leave-it contract with no room to negotiate.
• Assent - Whether you actually agreed, and how the company proved it.