Class Action
Ambriz v. Google (CCAI)
Ambriz v. Google LLC
Where it stands
An initial complaint was dismissed in July 2024, but on February 10, 2025 Judge Rita F. Lin denied Google's renewed motion to dismiss, and the case has proceeded into discovery as an active putative class action.
Key ruling
February 10, 2025 order denying the motion to dismiss (2025 WL 830450): Google is a 'third party' under CIPA § 631(a) because it had the technical capability to use intercepted call data to train its own models, regardless of whether it actually did so — the 'capability test' now driving AI-vendor eavesdropping claims.
Note on this record
Plaintiffs' counsel were not identified in the sources reviewed. The February 2025 ruling is the pivotal one; an earlier version of the complaint was dismissed in July 2024, so date-check any 'Google won dismissal' reporting.The record
- Court
- U.S. District Court for the Northern District of California
- Case number
- 3:23-cv-05437-RFL
- Filed
- 2023-10-23
- Defendants
- Google LLC
- Plaintiffs
- California residents who called customer-service lines of businesses using Google Cloud Contact Center AI — including Verizon, Hulu, GoDaddy and Home Depot — and whose calls were transcribed and analyzed in real time by Google without consent.
- Technology at issue
- Google Cloud Contact Center AI (CCAI) real-time call transcription and sentiment analysis
- Relief sought
- Statutory damages under CIPA § 631(a) at $5,000 per violation, plus injunctive relief barring further interception of customer-service calls.
Claims pleaded
Sources (3)
- Federal Judge Allows Google Customer Service AI Class Action to ProceedZwillGen · 2025
- Order denying motion to dismiss, Ambriz v. Google LLCCourthouse News Service · 2025-02-10
- AI Voice Products Subject to California Invasion of Privacy ClaimsGoodwin Procter LLP · 2025-02
This page describes a publicly filed case. This site is not counsel on this matter, nothing here is legal advice, and the allegations described are allegations unless a court has said otherwise.