Consumer record
Travel & Hospitality
Resort and “destination” fees added at checkout, refunds owed but issued as credits, and bookings not honored at the confirmed price make up most travel reports.
Free to report. Reports are moderated before any public publication. Reporting does not create an attorney-client relationship, and no outcome is guaranteed.
What people report
Patterns in this category
- Mandatory fees not in the advertised room or fare price
- Refunds owed in cash but issued as vouchers
- Confirmed bookings not honored on arrival
- Baggage or seat fees contradicting the fare terms
Reports describe alleged individual experiences. Publication does not verify every claim, and no statement here asserts wrongdoing by any company.
Evidence checklist
What to save
- Booking confirmations showing the price
- Receipts with the added fees
- Cancellation or delay notices
- Correspondence about the refund
Practical guidance only — not legal advice. Never upload Social Security numbers, account numbers, medical records, or passwords.
Learn
Understand your options before you act.
Read what a class action is, whether you can join one, and how settlements and claim deadlines work — then decide whether to report, follow, or ask for a confidential review.